Lucy Cafferkey
Head of Media Relations, Starling Bank, UK
Building Trust and Customer Confidence in Digital Banking
International summit · 3 days · 33 sessions
Excellence in Digital Banking 7.0 — International Summit
Currents of change
PulseCore Events s.r.o. publishes ten themes for this edition. They are reproduced here in full, read as three continuous currents across the three days; the grouping is a reading order, not a claim about the schedule.
- The Intelligent Bank: Scaling AI from Experimentation to Enterprise Value
- Agentic AI, Generative AI and Responsible AI Governance
- Digital Identity, Authentication and the Future of Customer Access
- Hyper-Personalised Banking and Next-Generation Customer Experience
- AI-Ready Architecture, Cloud and Composable Banking Platforms
- Open Finance, Digital Wallets and Embedded Banking
- Real-Time Payments, Liquidity and Transaction Banking
- Deepfakes, Synthetic Identity and AI-Driven Financial Crime
- Operational Resilience and Risk in Digital Transformation
- Sustainable Finance in the Digital Banking Ecosystem
The programme, day by day
25–27 November 2026. Times, titles and speakers below are reproduced from the published schedule and are not re-ordered.
Day 1 — 25 November 2026
10 published sessions
Re-architecting the Bank Around AI
Frans Van Bruggen · Independent Expert (Ex Senior Policy Officer Fintech and AI at DNB)
Moving from AI pilots to enterprise-wide transformation · Embedding AI into strategic decision-making at board level
Building the Hybrid Banking Model: Merging Digital and Physical Touchpoints
Ronelle Arbib · Chief Operating Officer, Recognise Bank, UK
Transitioning from workflow automation to AI-driven operations · Rethinking operational structures and digital workforces
How banks can scale AI safely and govern agentic AI
Mitul Vadgama · Advanced Analytics and AI Lead - Artificial Intelligence CoE, Lloyds Banking Group, UK
Scaling AI beyond pilots · Agentic AI use cases in banking
The Future Operating Model of a Digital Bank
Joris Krijger · AI Governance Officer, ASN Bank, Netherlands
Moving from product-centric to customer-centric structures · Aligning technology, business and operations leadership
Ambition to Architecture, what vision really demands
Ashtha Bajaj · Data, Analytics & AI Leader, Bank of Ireland, UK
Ambition creates direction, but architecture determines whether transformation can scale securely, sustainably, and at speed. · Vision in banking demands more than innovation, it requires resilient data, technology, governance, and operating models working as one ecosystem.
Unlocking the Business Potential of Generative AI in Banking
Jules Ferdinand Pagna Disso · Head of Cyber Risk Intelligence, Insider Technology Risk and Digital Asset Risk, BNP Paribas, UK
Advancing beyond basic AI tools toward high-impact business applications · Enhancing financial advisory services and operational decision-making with generative AI
Generative AI in Banking: From Experiments to Core Business Value
Jan Sedlařík · Hybrid AI Product Owner for Realization squad, AI upskilling and Internal delivery teams, Česká Sporitelna, Czechia
Moving beyond chatbots toward strategic applications · Integrating generative AI in a supportive role for business operations
From AI Hype to Real Control: Safe Legacy Evolution
Ohad Kotler · CEO & Co-Founder, Tweezr
Combining deterministic system intelligence with AI · Grounding insights in source code to maintain control
Digitizing Wholesale Banking: Smarter Client and Service Models
Ellen Van Acker · COO Wholesale Banking Client & Digital Services, ING, Netherlands
Transforming wholesale banking through digital client journeys · Improving efficiency with data-driven service models
AI Model Risk in Banking: Governing GenAI and Agentic AI at Scale
Anish Shah · Director - Model Risk, Internal Audit, NatWest, UK
Managing AI risk across credit, fraud, pricing and customer decisions · Governing GenAI and AI agents through validation and human oversight
Day 2 — 26 November 2026
12 published sessions
Hyper-Personalized Banking Experiences
Romano Ramanti · Vice Director, Zürcher Kantonalbank, Switzerland
Leveraging AI to anticipate customer needs · Delivering contextual financial guidance in real time
Designing Banking Experiences for the Digital Generation
Ed Vinicombe · Director of Product Design, JP Morgan Chase, UK
Designing simple, intuitive, and trusted digital banking experiences · Understanding the expectations of mobile-first and digital-native customers
Eliminating Friction: The Future of Authentication
Haitham Aboulfotoh Rashwan · Head of Digital Banking & Alternative Channels, Emirates NBD, Egypt
Moving beyond passwords toward biometric authentication · Designing invisible authentication across channels
New Approach to Design CX: Kuveyt Turk's Neuromarketing Lab
Okan Acar · EVP, Digital Banking and Payment Systems, Kuveyt Türk Katılım Bankasi, Turkey
Using EEG and eye-tracking to understand customer responses · Measuring subconscious reactions across digital and physical touchpoints
The Future of Customer Verification
Shamsh Hoda · AI & Digital Innovation Strategist, Commerzbank, Germany
Moving from one-time verification to continuous identity assurance · Integrating behavioral and contextual identity signals
Who will own Digital Identity?
Sara Ehab Azmi · Head of Change & Project Management, Emirates NBD, Egypt
Positioning banks alongside governments and technology platforms · Exploring digital identity wallets and interoperable frameworks
Digital Identity as the New Banking Infrastructure
Melvin Pellicano · Head of Digital Transformation and Product Development Department, BNF Bank, Malta
Positioning banks as trusted identity providers · Integrating national digital identity frameworks
Building Trust and Customer Confidence in Digital Banking
Lucy Cafferkey · Head of Media Relations, Starling Bank, UK
Communicating innovation clearly in a fast-changing banking environment · Building customer trust through transparency, security, and simplicity
Digital Wallets and Payments: Creating Daily Customer Engagement
Sadık Baş · Executive Vice President, Marketing Portfolio Management & Digital Products, Garanti BBVA Payment Systems, Turkey
Turning digital wallets into everyday customer touchpoints · Driving loyalty through payments, rewards, and personalized digital services
Digital Banking for SMEs: From Online Services to Intelligent Business Partners
Olli Anteroinen · Head of SME Digital - Business Banking, Nordea, Finland
Redesigning digital banking around SME needs · Using data and AI for proactive financial guidance
Embedded Banking, Payments and Consumer Lending: The New Growth Engine
Kartik Taneja · Executive Vice President, Head of Payments & Consumer Lending, Mashreq Bank, Dubai
Embedding banking services into customer journeys and partner platforms · Connecting payments and lending to create seamless experiences
Panel Discussion: What is the future of Banking in 2030?
Swagatam Sen · Executive Director FCC Tech Advisory, Santander Corporate & Investment Banking, UK
Exploring how banks will compete, collaborate and innovate in the next era of financial services.
Day 3 — 27 November 2026
11 published sessions
AI-Ready Banking Architecture: Building the Resilient, Composable Bank of the Future
Claudio Balbo · Senior Director - Head of IT Architecture, Intesa Sanpaolo, Italy
Designing AI-ready banking architecture · Modernizing legacy cores without disruption
Managing Change Risk in an Age of Uncertainty
Edgars Sedovs · Head of Risk, Rietumu Banka, Latvia
Risk in digital transformation · Managing AI, cloud, and platform change
Supervising the Intelligent Bank: Trust, Resilience and AI in Next-Generation Banking
Nina Schweighofer · JST Coordinator / Head of Section, European Central Bank, Germany
Understanding how European supervisors assess AI-driven business models, governance and digital transformation · Translating regulatory expectations — SSM priorities, DORA and the AI Act — into practical design choices for the intelligent bank
Open Finance, Digital Wallets and Embedded Banking: The Next Growth Model for Banks
Gaurab Arka Chaudhuri · Director of Group Strategy, Barclays, UK
Open finance beyond open banking · Digital wallets as new customer gateways
The Reinvention of Mobile Banking Platforms
Igoris Ryklys · Lead of Digital Channels, Swedbank Baltics, Lithuania
Moving from transactional apps to financial life platforms · Integrating payments, investments and lifestyle services
The Strategic Role of the Bank in a Platform Economy
Swagatam Sen · Executive Director FCC Tech Advisory, Santander Corporate & Investment Banking, UK
Competing with technology platforms for customer attention · Leveraging trust and financial expertise as differentiators
Designing the Bank of the Digital Generation
David Bonavia · Lead Operational Risk Framework Manager, Metro Bank, UK
Understanding evolving expectations of digital-native customers · Building intuitive banking experiences for mobile-first users
Sustainable Finance in the Digital Banking Ecosystem
Dominique Tremblay · Head of Enterprise Sustainability, BNY
Embedding sustainability into digital banking strategy and product design · Using data and technology to support ESG transparency and reporting
Liquidity in the Digital Era: Real-Time Treasury and Smarter Client Solutions
Cindy Lo · Managing Director, Global Head of Liquidity Solutions, HSBC, UK
How real-time payments are changing liquidity expectations · Building smarter treasury solutions for corporate and institutional clients
The Future of Transaction Banking in a Platform-Based Economy
Ekaterina Kozhevatova · Director, Commerzbank AG, Germany
How transaction banking is evolving through platforms and ecosystems · Strengthening client relationships through integrated digital services
Panel Discussion: Deepfakes, Synthetic Identity and AI-Driven Fraud: The Next Frontier of Financial Crime
Lucy Cafferkey · Head of Media Relations, Starling Bank, UK
Exploring how deepfakes, synthetic identity and AI-driven fraud are reshaping financial crime, and how banks can defend against the next frontier of threats.
Speakers
Headshots are the organiser's own photographs and carry no colour treatment. Each entry names the session that speaker leads.
Melvin Pellicano
Head of Digital Transformation and Product Development Department, BNF Bank, Malta
Digital Identity as the New Banking Infrastructure
Mitul Vadgama
Advanced Analytics and AI Lead - Artificial Intelligence CoE, Lloyds Banking Group, UK
How banks can scale AI safely and govern agentic AI
Nina Schweighofer
JST Coordinator / Head of Section, European Central Bank, Germany
Supervising the Intelligent Bank: Trust, Resilience and AI in Next-Generation Banking
Ohad Kotler
CEO & Co-Founder, Tweezr
From AI Hype to Real Control: Safe Legacy Evolution
Okan Acar
EVP, Digital Banking and Payment Systems, Kuveyt Türk Katılım Bankasi, Turkey
New Approach to Design CX: Kuveyt Turk's Neuromarketing Lab
Olli Anteroinen
Head of SME Digital - Business Banking, Nordea, Finland
Digital Banking for SMEs: From Online Services to Intelligent Business Partners
Romano Ramanti
Vice Director, Zürcher Kantonalbank, Switzerland
Hyper-Personalized Banking Experiences
Taking part
In-person & online passes available. The three programme days run in Amsterdam on 25–27 November 2026; the organiser also offers a remote participation option covering the same programme.
Pass types, prices, availability and cancellation terms are published only on the official registration page. Nothing is bought, booked or submitted here.
Authentic proof
Photographs show previous editions of the Excellence in Digital Banking International Summit. Only the opening photograph carries the two-colour treatment; every image below is untouched.
It was an absolute honour to attend, present, and chair the first two days of PulseCore Events, Excellence in Digital Banking 2024 International Summit in Amsterdam. I enjoyed sharing insights on Oxford Risk and behavioural finance and moderating a panel on the future of digital onboarding. A special thanks to the event organisers and the other speakers I had the pleasure of introducing.
Had a fantastic time at the Excellence in Digital Banking event held from May 13-16 in Amsterdam, where I had the opportunity to share and exchange ideas with incredible professionals from around the world. In my keynote, I emphasized the importance of maintaining the "human" element in our digital transformations to avoid commoditization. Ultimately, it's the human connection through the customer's transformative journey that provides the most competitive advantage and is hardest to replicate. The diverse perspectives and innovative practices shared were truly eye-opening. Highlights included discussions on the increasing importance of cybersecurity amidst rapid technological advancements and its impact on customers, innovative AI solutions in unsecured lending, excellence in digital onboarding, the significance of building impactful partnerships and the strategic decisions around what a bank should develop internally versus through partnerships. A heartfelt thanks to PulseCore Events for bringing together such a diverse and knowledgeable set of speakers and to all participants for sharing their own journeys. Looking forward to applying these insights in my work!
I had a great time in Amsterdam last week attending the Excellence in Digital Banking event hosted by Pulsecore. Over 350 delegates from Financial Institutions participated at the event. Here are my three key takeaways: 1. Digitalization of financial services is now the norm, how you deploy differs, based on demography, culture, and other factors. 2. Customers will use digital channels as long as they are convenient and reliable. 3. Security and trust are required in building successful digital products. It was inspiring to see what other organizations like Stirling Bank, Salt Bank, and Alpian are doing in their Markets. This was an event worth attending! hashtag#digitalbanking hashtag#finance hashtag#excellence hashtag#Pulsecore hashtag#PulseCore Events
It was great attending the Excellence in Digital Banking Summit last week in Amsterdam. Thank you, PulseCore Events, for inviting me to speak at the event. I truly enjoyed discussing and sharing our insights with the other speakers and the audience. It was an outstanding event, covering important topics and sharing experiences from around the world. #DigitalBankingsummit#BankingInnovation hashtag#DigitalTransformation hashtag#DigitalChannels
Amsterdam
Amsterdam, Netherlands, 25–27 November 2026. The venue address, room plan and travel information are published by the organiser on the official location page.
- Dates
- 25–27 November 2026
- City
- Amsterdam
- Country
- Netherlands
- Formats
- In-person & online passes available
- Organiser
- PulseCore Events s.r.o., Prague, Czech Republic
Partner information
Sponsorship, exhibition and speaking arrangements are handled directly by PulseCore Events s.r.o.. Confirmed partners are published by the organiser, so no partner mark appears on this page.
Questions
Which event is this page about?
Excellence in Digital Banking 7.0 — International Summit, organised by PulseCore Events s.r.o..
When does it run?
25–27 November 2026, in Amsterdam, Netherlands.
Can I join without travelling?
In-person & online passes available.
Why is part of the opening photograph coloured?
The right-hand part of that one photograph carries a deliberate two-colour treatment as a graphic device. The people, the scene and the crop are unaltered, and every other photograph on the page is in natural colour.
Do the photographs show the 2026 summit?
Photographs show previous editions of the Excellence in Digital Banking International Summit.